Support

SUPPORT

It’s important to us that you keep enjoying your KOMA products. When you have any questions, if you made a cool video or just wanna do a shout-out, please let us know at support@koma-elektronik.com or on our official Facebook Page!

We are always curious to hear what you have to say! When you have a support question which is not listed in the manuals of our products or in the knowledge base online, please send us an email at support@koma-elektronik.com. One of the crew here in KOMA HQ usually will respond within 24 hours.

Just so you know: the standard KOMA Elektronik warranty period on materials / workmanship is 2 years after the date of the original purchase from KOMA Elektronik or an official KOMA Dealer. If something went wrong with your KOMA product, no matter if it’s in or out of warranty, please let us know and we’ll try to help you out!

By writing to support@koma-elektronik.com you agree to using and storing your personal data in order to provide requested support. We are using a tool called Helpmonks to automate and simplify support conversations. You can see the GDPR Data Processing Agreement of Helpmonks here [https://helpmonks.com/gdpr] and our own GDPR DPA here.

BROKEN PRODUCTS / WARRANTY

KOMA Elektronik warrants its products to be free of defects in materials / workmanship and is conform the specifications at the time of shipment for a period of two years from the date of purchase. Within this warranty period, all products which are not working anymore or show other malfunctions will be repaired or replaced, at KOMA Elektronik’s expense, on a return-to-factory basis. This is only though, when KOMA Elektronik finds out they are not the fault of the user.

How to initiate your warranty?

Let us know by sending an e-mail to support@koma-elektronik.com and we will get back to you with all instructions and where to ship the product. Once received, we will check the product for signs of user abuse or damage as a result of transport. If the product has been abused, damaged while being transported or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed and KOMA Elektronik will ship and insure your product to your shipping address for free.

Returning Your Product?

Before you send back your unit, we would like to get an email, so we know we can expect your pedal at our workspace. We will send you a RMA (Return Material Authorization) number so we can identify your shipment. All products must be packed carefully and shipped with the KOMA Elektronik power adapter. We cannot honor the warranty when the product is not properly packed. Once you have received the RMA#, ship the product to KOMA Elektronik with transportation and insurance charges paid, and include your return shipping address. We will take care of it from there.

Support

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