What should I do if I don’t like what I bought?

KOMA Elektronik products sold via our website come with a 14-day money back guarantee. If you are not happy with your  product, please contact us within 7 days of the original purchase date to receive an RMA number. After you received your RMA, ship your product via a trackable shipping service (DHL, FEDEX, UPS) to the address provided with the RMA. Do not send something without sending us an email. We will respond fast.

Products sent back to KOMA Elektronik for return must have an RMA number and the text “WARENRUCKSENDUNG” clearly marked on the outside of the shipping box (this so it doesnt get stuck in customs). Shipment has to be done within 7 days from the date the RMA# has been sent. Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee. We reserve the right to deny a return in the case of excessive wear.The return shipping method must include tracking and a declaration of the full value to protect against lost shipments. The refund that will be paid is excluding the Paypal / creditcard transfer fee’s when you paid your order via Paypal or a creditcard, you will receive a receipt of the transaction per e-mail, so don’t forget to send your emailaddress along!

Please note that only products sold from our website can be returned to us. When you bought your pedal from a dealer, you should contact your dealer and follow their rules…

Posted in: General Questions

14.11.2017 - We are updating our shop software and can - for the time being - only accept orders from the European Union. We hope to finish this update soon. Sorry for the inconvenience! Dismiss